Mobile / Live
These terms set out how your account on elitogel works — what we expect from you, what you can expect from us, and how transactions through DANA, OVO, and GoPay are handled. Access and eligibility depend on local law and are available where local law permits.
By opening an account on elitogel, you agree to the conditions described on this page. These terms apply to all activity conducted through your account — game sessions, wallet movements, and support interactions — where access is permitted under applicable local law in Indonesia. We update these terms when our services change. The current version is the one shown on this page; continuing to use your account after an update means you accept the revised terms. If a specific condition conflicts with local regulation in your eligible region, local law applies. Your account wallet records every movement — deposits via ShopeePay, LinkAja, or QRIS, and any amount returned from a completed session. You can review the full transaction log from your account dashboard after login. We do not alter wallet records retroactively; any dispute about a recorded transaction should be raised with our support team using the contact paths listed below. These terms do not cover third-party services you connect to through our payment rails. ShopeePay, LinkAja, and QRIS each operate under their own conditions, which are separate from this policy.
Not every part of your experience on elitogel falls under the same set of rules. Use this breakdown to understand where these terms apply and where a separate policy — from a payment provider or game studio — governs instead.
Login credentials, session management, and account registration fall fully within this policy. Any access restriction we apply — such as holding a session pending identity verification — is governed by these terms and explained in your account dashboard.
Wallet deposits and withdrawals processed through our platform are covered here. The payment provider's own conditions apply once funds move through ShopeePay, LinkAja, or QRIS rails — those steps are outside our direct control.
Game titles from studios including JDB, CQ9, and Habanero are made available under licensing arrangements. The game rules and mechanics displayed in each title are set by the studio; our terms cover your access to those titles, not the internal game logic.
Any service you reach by leaving elitogel — including external payment apps, linked social accounts, or third-party tools — is not covered by this policy. We carry no obligation for how those services handle your data or transactions.
You have clear paths to review, correct, and question anything related to your account. Transaction records are visible in the account dashboard the moment you log in — no request needed to see your own history. If a wallet entry looks incorrect, our support team can pull the corresponding system record and compare it against what your dashboard shows. Account details like your registered contact method can be updated through the account settings page. We process correction requests in the order they arrive; you will receive a confirmation through the contact method on file once a change is applied. For anything that sits outside the standard self-service path — such as a request to close your account or a question about how a policy clause applies to your specific situation — the support channel is the right place to start. These rights apply to all accounts active in eligible Indonesia regions where access is permitted under local law.
Open your account dashboard after login to see the full transaction log. Every wallet movement — including ShopeePay and QRIS entries — is listed there with a timestamp and amount.
Contact information and account preferences can be changed in account settings. If a field is locked, contact support with the relevant details and we will handle the correction directly.
Policy questions specific to your account can be submitted through our live support channel. We respond in the order messages arrive; your query reference number is shown after submission.
For account closure or an escalated review, use the support contact path below. Include your registered account ID so we can locate your record without asking you to repeat details.
Questions about these terms or your account can be directed through any of the three channels below. Each path reaches the same support team; choose the one that fits how you prefer to communicate.
Available directly from your account dashboard after login. Start a chat session and mention your account ID to skip the verification step.
Send your query to our support address listed in the Help section of your account. Include your registered contact method and a description of the issue so we can respond without a follow-up round.
The Help section inside your account covers common policy questions, wallet procedures, and account settings steps. Check there first — many answers are already documented.
Your account security and the integrity of your transaction data are managed through controls built into the platform. Here is how each area works and who to contact when something needs attention.
Account data you provide at registration — contact details, wallet identifiers — is used only to operate your account and process transactions. We do not share it with third parties outside the payment rails required to process DANA, OVO, or GoPay transfers.
We use session cookies to keep you logged in and to remember account preferences during a visit. You can clear cookies through your browser settings; doing so will end your current session and require a fresh login.
Your account is protected through credential-based login. If you believe your login details have been compromised, update your password through account settings immediately and contact support to flag any transactions you did not authorise.
Transaction records are retained for the period required under applicable local regulation. To request a change to any stored account data, use the support contact path and identify the specific record you want reviewed.
These are the questions we see most often from account holders reviewing this policy. If your question is not here, our support team can address it directly through the contact paths listed in the section above.
Yes, where access is permitted under local law. Eligibility depends on your region and applicable Indonesian regulations. The current access status for your region is not something we can confirm here — open an account to see the access conditions shown during registration.
We post the updated version on this page. Continuing to use your account after the change date counts as acceptance of the new terms. If an update affects how your wallet or game access works, we aim to note that in the updated section directly.
Log in and open your account dashboard. Every wallet movement — including deposits through ShopeePay, LinkAja, and QRIS — is listed there with timestamps. No separate request is needed to access your own records.
Yes. Go to account settings to update most fields directly. If a field is locked or the change involves your registered payment method, contact support with your account ID and the correction you need. We process these in the order they arrive.
Game rules set by studios like JDB, CQ9, or Habanero are outside this policy's scope — they sit with the studio. Transactions once they move through ShopeePay, LinkAja, or QRIS are governed by those providers' own terms, not ours.
Submit a closure request through the support channel listed on this page. Include your registered account ID and specify whether you want full data deletion or just account deactivation. We handle each request individually and confirm the outcome via your registered contact method.