elitogel Privacy Policy: How We Handle Your Account Data
At elitogel, the information you share when opening an account — including your contact details, wallet connections like ShopeePay or LinkAja, and session activity — is handled under this policy. We collect only what supports your account access and transactions, and we do not sell your personal information to third parties. This policy applies wherever elitogel is available under local law and eligible regions.
Account Data Protected
No Third-Party Data Sales
ShopeePay & LinkAja Context
Local Law Compliance
POLICY SCOPE DETAILS
What Data We Collect and Why
When you open an account with elitogel, we collect the details you submit during registration — your name, contact address, and the payment method you connect, whether that is DANA, OVO, GoPay, ShopeePay, or LinkAja. We also log session identifiers, device type, and the actions you take inside the lobby so we can maintain account continuity and investigate any access issues you raise. Transaction records tied to your wallet are retained as long as your account remains active and for a period afterward as required to handle disputes. We use cookies and similar identifiers to keep your session running smoothly and to understand which parts of the lobby you use most — you can manage cookie preferences through your browser settings at any time. We do not combine your account data with external marketing profiles or pass it to advertisers. If you connect a local e-wallet like GoPay or DANA, we receive only the transaction confirmation needed to credit your account; we do not store your full wallet credentials. Availability of this policy and the rights it describes depends on local law and the eligible regions where elitogel operates.
DANA
DANA wallet transaction confirmations are received only to credit your account. Full wallet credentials are never stored on our side.
OVO
OVO payment records are logged against your account for dispute resolution. You can request a summary from the support channel at any time.
GoPay
GoPay confirmations follow the same handling as other local wallets — confirmation data in, no credential storage, record retained for your account history.
ShopeePay & LinkAja
ShopeePay and LinkAja are processed the same way: confirmation received, account credited, record kept under your profile for the retention period set in this policy.
COVERAGE AND LIMITS
Where This Policy Applies and What It Covers
This policy covers elitogel's own systems — the account platform, the lobby, and the payment confirmation flow for QRIS, ShopeePay, LinkAja, DANA, OVO, and GoPay. It does not extend to third-party services you reach from our pages, including game studios like JDB, CQ9, or Habanero, whose own data practices are governed by their respective terms. Understanding the boundary helps you know who to contact when a question arises.
Account Access
Data collected during login, registration, and session activity falls fully under this policy. This includes device identifiers and the IP address recorded at sign-in.
Transactions
Payment confirmations from local wallets and QRIS are covered here. The payment provider's own data handling — on their app or platform — is outside our scope.
Site Content
Your interactions with the lobby, including which categories you browse and which game rooms you open, are logged under this policy for account continuity and support purposes.
Third-Party Services
Game studios supplying content — JDB, CQ9, Habanero, and others in our catalogue — operate their own data practices. elitogel does not govern or represent those practices.
YOUR ACCOUNT CHOICES
Actions Available to You Under This Policy
You have practical options for how your data is handled, and each one is accessible through your account or our support channel. If you want to see what information we hold against your account, you can submit a data access request via the support contact listed below — we will respond with the record categories we hold and the retention period applied. If any detail is incorrect, such as a contact address or the wallet label on your transaction history, you can update it directly in your account settings or ask support to correct it on your behalf. Requests to close your account and have your personal data removed are handled through the same support path; we will confirm what can be deleted immediately and what must be retained under applicable law. We do not make automated decisions that materially affect your account standing without a manual review step available to you.
Review Your Records
Submit a data access request through our support channel and we will return the categories of information held against your account profile.
Correct Account Details
Update contact details and wallet labels directly in account settings, or contact support if the field is not editable from your dashboard.
Raise a Policy Question
Send policy-specific questions to the privacy contact in the support section below. We aim to respond to substantive questions within a reasonable timeframe.
Request Data Removal
Account closure and data deletion requests are handled by support. We will confirm what is removed immediately and what is retained under legal obligation.
REACH OUR TEAM
Contact Us About This Policy
If you have a question about how your data is handled, how to exercise a right under this policy, or how a specific wallet transaction was recorded against your account, the paths below connect you to the right place. Availability depends on local law and eligible regions.
Live Chat
Open the chat widget from your account dashboard to reach us directly about a data or privacy question. Available where local access is permitted.
Email Support
Send a written request to our support address for data access, correction, or deletion queries. Include your registered account identifier so we can locate your record.
Account Dashboard
The current state of your account data preferences and wallet connections is shown in your account dashboard after login. Start there before raising a support ticket.
HOW WE PROTECT DATA
Our Approach to Data Handling and Security
Account security and data retention are not add-ons — they are part of how elitogel's platform is built. Session tokens are rotated on login. Payment confirmation data from QRIS, ShopeePay, and LinkAja is stored separately from browsing history. We review data handling practices when the platform is updated, and any material change to this policy is communicated to account holders before it takes effect.
Cookies
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You control non-essential cookies through your browser. Disabling them may affect session continuity.
Account Security
Login sessions are protected by rotating tokens. If unusual access is detected on your account, the session is flagged and you are prompted to re-authenticate before continuing.
Data Retention
Account and transaction records are kept for as long as your account is active and for a defined period after closure to handle disputes. The exact period is confirmed on request through support.
Policy Changes
When this policy is updated in a material way, we notify active account holders before the change takes effect. The current version is always the one shown on this page.
POLICY FAQ
Common Questions About elitogel Privacy
Questions we hear most often about how data is handled on elitogel, answered directly.
What personal data does elitogel collect when I open an account?
We collect the details you enter at registration — name, contact address, and the payment method you connect, such as DANA, OVO, GoPay, ShopeePay, or LinkAja. We also log session identifiers and device type to support account continuity and resolve access issues you raise with support.
Does elitogel share my data with game studios like JDB or CQ9?
Game studios in our catalogue supply game content to the lobby. We do not pass your personal account data to them. Their own data practices, as third-party services, are outside elitogel's policy scope and governed by their own terms.
How do I see what information elitogel holds on my account?
Submit a data access request through the support channel — live chat or email. Include your registered account identifier. We will return the categories of information held and the retention period applied. The current state of your wallet connections is also visible in your account dashboard after login.
Can I ask elitogel to delete my account data?
Yes. Contact support with a deletion request and your account identifier. We will confirm what can be removed immediately and what must be retained under applicable law or for dispute resolution. Availability depends on local law and eligible regions.
How does elitogel handle data from my QRIS or ShopeePay transactions?
We receive only the transaction confirmation needed to credit your account. Full wallet credentials are never stored. Confirmation records are kept under your account profile for the retention period set in this policy and are available on request through support.
What happens to my data if elitogel updates this privacy policy?
Material changes to this policy are communicated to active account holders before they take effect. The version shown on this page is always the current one. If you have a question about a specific change, send it to the privacy contact listed in the support section.
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